Arabic Telecom Debuts Largest Language Model in Collaboration with Microsoft, Nokia, Khalifa University, and ITU, Crafted by du
In a groundbreaking collaboration, du, a leading telecom and digital services provider in the UAE, has launched the Arabic Telecom Large Language Model (LLM). This specialized AI model, developed in partnership with Microsoft, Nokia, Khalifa University’s 6G Research Centre, and the International Telecommunication Union (ITU), is tailored specifically for telecom internal operations within the UAE.
The Arabic Telecom LLM is designed to revolutionize du's internal processes by automating and enhancing the handling of complex telecom tasks. It operates in real-time, providing immediate assistance with customer complaints, diagnosing device issues, and offering operational insights. Crucially, the model understands Arabic language nuances and the UAE cultural context, setting it apart from other AI models.
One of the key benefits of the Arabic Telecom LLM is its ability to enhance customer experience. By processing complaints and troubleshooting in Arabic with cultural sensitivity, the model mimics local service agents, providing a familiar and comfortable interaction for customers.
Another advantage is the establishment of localized AI sovereignty. By focusing on Arabic language and UAE telecom needs, the model reduces dependency on foreign AI models, aligning with the UAE’s goal to build sovereign, responsible AI infrastructure.
The Arabic Telecom LLM also lays the groundwork for future expansion. It is intended to extend its capabilities beyond internal operations, potentially supporting customer-facing services, multilingual capabilities, and cross-sector AI use in the UAE and the wider MENA region.
Saleem AlBlooshi, Chief Technology Officer at du, stated that the Arabic Telecom LLM is committed to improving internal efficiency and customer experiences using advanced, culturally attuned solutions. This breakthrough collaboration introduces an Arabic-language telecom assistant, marking a significant step towards AI models understanding regional languages and contexts.
In summary, the Arabic Telecom LLM advances the UAE’s internal telecom operations through AI-driven efficiency and culturally aware customer interaction. It is a strategic local AI asset that boosts the nation’s leadership in telecom and artificial intelligence innovation.
- The Arabic Telecom LLM, an innovative AI model, is designed to not only revolutionize du's internal processes but also potentially extend its capabilities beyond, paving the way for future AI-driven customer-facing services, multilingual capabilities, and cross-sector use in the UAE and MENA region.
- The development of the Arabic Telecom LLM is a significant stride towards building a sovereign, responsible AI infrastructure in the UAE, as it focuses on Arabic language and telecom needs, reducing dependency on foreign models.
- Saleem AlBlooshi, du's Chief Technology Officer, emphasized that the Arabic Telecom LLM is committed to improving internal efficiency and customer experiences using advanced solutions that are culturally attuned, marking a milestone in AI models' understanding of regional languages and contexts.
